FREQUENTLY ASKED QUESTIONS – HELP!!

Sometimes it can be a frustrating experience when you traverse the electronic world…we can help!

For any tech-related questions please read on…if you can’t find it here, you’re welcome to contact my support team (email at bottom of page…but please check here first).

The 3 golden rules of playing on the internet:

1) Never turn off your automatic updates….life on the internet moves at a fast pace, and you must keep up with the latest version of everything…so keep those updates turned on, always!

2) Ensure you have the latest version of Adobe Flash (to view videos) – CLICK HERE – and Adobe Reader for the pdf’s – CLICK HERE. And while you’re there, make sure you have Java Script enabled.

3) Know that we’re not all alike (and neither are our browsers): We’re all using different browsers (Safari, Firefox, Chrome, Google…) and different operating systems  (Mac, PC) and different devices (IPad, IPhones, etc. etc…). I’ve tried to dummy down the videos and such to the lowest denominator, recognizing that not everyone is a techie (or wants to be!). By the way, how old is your computer? Honestly, we’re moving in leap years here…likely if it’s 2-3 years old, something is outdated. Time to get modern! Also, if something doesn’t work on one compter, switch to another…this could be a clue as to which operating system works best at your end.

Are you on our Healthy Living Program? Having issues? Please refer to our FAQ PAGE.